Text Messaging Service
If you have provided the practice with your mobile number, then we may contact you via our Text Messaging Service.
The practice currently sends text messages to patients to invite them to contact the surgery to make an appointment to review their chronic disease. We also use the text messaging service to notify patients of health campaigns, such as flu clinics etc.
We have now expanded the Text Messaging Service to include appointment reminders for patients who have an appointment at the practice with either a GP, practice nurse or health care assistant – temporarily suspended because of Covid-19 Pandemic.
If you have a mobile telephone number recorded on your contact details and you have made an appointment to see a clinician at the practice, then you will receive an appointment reminder via text, (provided you have not opted out). If you wish to cancel the appointment you can text back ‘cancel’ up to 48 hours after receiving the reminder message (up to 2 hours before the appointment).
If you would be happy to receive a text message reminder about your booked appointment at the practice, please check with reception that the details we hold for you are up to date. However if you do not wish to receive text message reminder, please inform reception.
We do occasionally encounter problems trying to contact patients regarding health matters because the address or telephone number we have on record is out of date. Please let us know promptly if any of your personal details change by using our Change of Personal Details form.