We thought it was time we shared some of the lovely compliments we receive from our patients:

“We wanted to show our sincere gratitude for the care our dad receive, and in particular the last few weeks before he died. To have the virtual ward, was incredible and the district nurses were amazing and support, it made a difficult time more manageable. We also want to thank everyone working in the surgeries for their patience’s, compassion and support. – February 2024

“Everyone at the surgery is wonder and the triage system is very good” – February 2024

“Everyone I spoke to through my patient journey at the practice last week were very friendly and kind mannered. A Very good Experience.” – March 2024

“Today I spoke to a receptionist three times and throughout each telephone conversation she went beyond the call of duty in term of the information she provided namely technical support re accessing your website, further explanatory knowledge of the NHS website, in house administrative procedures, estimated time of the provision of information and how to obtain in. She was succinct, extremely patient and demonstrated kindness, understanding and I suspect compassion. I hope my brief laudatory comment are recognised.” – January 2024

“Just wanted to say a massive thank you to you all. Phoned 9:30am, received phone call just after 10am. Seen within the hour, prescription given, sick note sorted in 24 hours. Amazing service. Not a regular user of Dr service but you always go above and beyond to help every time I need help.” – January 2024

“Could I just say a huge thank you to the surgery, pharmacist and HCA for their support care and efficiency in my care. It make managing this disease so much easier. It really has meant an awful lot and you provide me with excellent safeguarding, thank you again.” – November 2023

I would like to thank all of you at the surgery for the wonderful care I have received since June when I was given an emergency appointment and the same goes for Hereford hospital, I do wish I could influence the government to give you the pay rise you all deserve. – October 2023

“I had a smear test with a nurse, I would like to feedback that she was absolutely wonderful. She made me feel safe, heard and comfortable. She was extremely supportive, friendly and knowledgeable. She provided a lot of useful info that I wouldn’t have otherwise known. I’m not sure if this is the best way to make formal feedback as I feel the practice should know she’s definitely a great asset to the practice. I would like to give her a very special thank you.” – October 2023

Patient wanted to say what a brilliant GP she saw today, she felt listened to and taken care of” – October 2023

“We moved near to hay on Wye a year ago and I felt very apprehensive about registering with a new surgery. My previous GP was amazing and a hard act to follow! However, my experiences of Haygarth Medical Centre have been very positive. The receptionists and dispensers are friendly and helpful and the nurses and phlebotomist always cheerful. The biggest thank you goes to the doctors I have seen who have been kind, reassuring and extremely professional. – September 2023

Patient is very complimentary about the triage system and thinks it’s a wonderful system” – August 2023

“Since returning to Haygarth area 6 years ago I have been very impressed with the service and treatment. With my health concerns. The reception team especially always seem to know what to do next and have never failed to steer me right. The nurses I see are very well informed and always treat me as a whole rather than individual illnesses/conditions. If a GP appt is required I am able to have one that accommodates my travel restrictions. The GP’s treat me as an adult, which I find rare in some places, and are happy to five me some control for further investigations. The summary is that I feel absolutely safe with me care and know that the staff are there whenever I need them. I also have a 13 year old granddaughter who have some emotional problems and I have received much information to help with her care on many occasions. This help keeps her in school and not at the surgery which stresses her. When medical intervention has been required it has been prompt and delivered with patience and understanding. All the staff seem focused on doing what is best for her whilst also accommodating her anxieties. Once again I feel that her care in excellent and the help I receive has avoided wasted appointments. Thank you” – June 2023

“During a recent visit to Hay, I had on occasion to call on your services due to a blood coughing episode. It was an enormous relief to be offered a consultation and treatment for which I was most grateful. My thanks to the doctor who with his senior nurse saw me and to the very kind reception who dealt with me that morning. I should not forget the nurse who dispensed the prescription I was given who when I asked what I owed replied “There is no charge, this is Wales” – June 2023

“I am visiting Hay-On-Wye and had a really great experience, I felt really listened to and cared for as she treated me for tonsilitis. The reception team were also helpful and efficient.” – June 2023

“We have recently moved to Llandrindod Wells and changed surgeries. However, we wanted to thank all the doctors and staff at your surgery for the wonderful support and care we received while we were your patients. Your staff are always courteous, polite, and efficient and the surgery procedures are excellent, I hope our current surgery will prove to be the same!” – April 2023

Patients’ daughter would like to thank all the team for the care they gave for her dad. – February 2023

“I had a smear at the surgery on Friday, I would like to message to say how lovely she nurse was who carried out the procedure, she put me at ease and provided me with all the knowledge I needed.” – February 2023

“Very happy and very impressed with the service Haygarth Doctors provide” – January 2023

“We wanted to pass on our gratitude and heartfelt thanks to the Dr for her support, kindness, and compassion to us whist our mother had covid. Without her support and swiftness in getting her admitted we would have lost her within days. Within hours of being admitted she was diagnosed with pneumonia in addition to other bacterial infections. She has now been discharged and is continuing her recover at home. Thank you once again.” – January 2023

“Just moved from Kent, was a counsellor there.” Patient felt he had to feedback how wonderful and efficient our triage system is and what a calm environment it produced in the waiting room – January 2023

“To All who are at Haygarth surgery, A very happy Christmas and thank you all for looking after me, I am very grateful for all you do”. – December 2022

“Daughter of patient passed on that the surgery is brilliant and her dad always has excellent care” – December 2022

Patient wanted to pass on her appreciation to one of the nurses whom she saw a few weeks ago for a cervical smear and also “Thanks” to the practice as a whole for continually giving good service”. – November 2022

“I would like to feedback about a cervical screening appointment I had with the nurse at Hay Surgery. She really went above and beyond to provide an excellent appointment. She was extremely caring, kind, sensitive and professional. She really took the time to make me feel comfortable and explained the process in a way that I haven’t had before. She was very informative and help explain how to check for any symptoms and answered any questions I had. Thank you so much for this excellent service and a brilliant job on an appointment that can often be sensitive” – November 2022

Patient passed on her praise regarding one of the doctors, advising he “really listens” to her and is very professional.” – November 2022

“I want to feed back how efficient your online services are. I have recently had to make an appointment with the nurse, pick up and prescription and arrange a blood test. It all seems to happen effortlessly. I had replies within the specified time and appointments were in a reasonable time too. I had no idea! Well done to the reception team. Great patient experience.” – October 2022

Amazed at such a quick routine appointment – Not as swift as in London, Patient wanted to “Thank everyone” – October 2022

Patients daughter said “how wonder and caring” the Dr was! She finally feels like she’s getting somewhere with her Mothers care – October 2022

“Patient advised she had a consultation with the GP previously and stated that “Everyone is very caring and kind” – September 2022

“Hello, I was staying in Hay-On-Wye last week and fell ill, I contacted my GP, who advised that I need to be seen by a doctors, ideally within the next two hours. I contacted Haygarth surgery, and you colleagues saw me as soon as I could get there. They were brilliant; I want to praise their care and concern for my condition. I’m sure this is why I made such a speedy recovery. Please pass on my thanks to the Dr and Nurse. Well done everyone 😊” – September 2022

“Just to say many thanks to the Dr for being really great when he saw me for my appointment. 1st class doctor” – September 2022

“Thank you so much or your help yesterday. We pick the antibiotics up today – 8 hour wait in hospital with no bed! Really appreciate you going above and beyond” – September 2022

“I will keep this as concise as possible. My initial call to Talgarth was answered in what I thought was an acceptable time. Very professional helpful receptionist. The triage nurse phone back again in what I thought was a very acceptable time. The triage system is excellent, it’s not in my opinion a negative filter but vital time saving information gathering system. The nurse was excellent, the information was included on the system and when later saw a GP he had the information, knew why I was there. I was later able to take this information with me when referred to another hospital, making things easier for me. My thank go to all the staff some of whom I will never meet. My final comment is in regards to the Dr I saw whom I thought was determined to do everything he could to help me, he was excellent and, in my view, provided a level of service above what I thought could be accepted. My grateful thanks to all at the 2 surgeries.” – August 2022

“No question, just my thanks. I wrote in on Wednesday and need help, by 8:30 the nurse has phoned (marvellous!) and by mid-day the duty doctor had prescribed a course of treatment and I was on my way to relief and recovery. My message is simple: thank YOU. The system works well, and I am grateful and much better. Thank you thank you all” – August 2022

“No question, just to say thank you to the lovely lade on reception this afternoon who went out of her way to ensure my husband received his prescription. We really appreciate it, huge thank you, you went above and beyond” – July 2022

“Although it has been a difficult and sad time for us, the support and kindness of the medical teams at Haygarth helped us to ensure the last few months of my husband’s life were comfortable. You gave us the confidence that we were doing everything possible as his health declined. Please thank all your staff for their assistance and express our gratitude” – July 2022

“Thank you very much for your kind and continuous attention” – July 2022

Patient wanted to the practice to know “you were all amazing” the family have flown in from Canada and their son was unwell and was treated, “Excellent service” – July 2022

“Many thanks to the Doctors, Triage, and reception teams, thank you so much for all the care and support you gave to my mum. Ever since she came to hay in 2016, she has always been treated with respect and kindness. It made a real difference to her life.” – June 2022

“Very efficient service today. I called this morning at 08:30 and a triage nurse called me back within 10 minutes. Listened to what I had to say and advised appropriate action. Talgarth then followed up with efficient service there, thank you” – June 2022

Patient expressed very high praise “for the calibre of care that both myself and my daughters have received” – June 2022

Patients passed on how he finds the Practice triage system is much better that other practices and “always feels listened to” – May 2022

New patient with the practice passed on how she thought the practice provides a “phenomenally brilliant service” – April 2022

Patient feedback that she feels the practice provided a “wonderful service during the pandemic, always quick to respond and easy to contact” – April 2022

Patient very complimentary about the surgery, informed that the practice is “very efficient, organised and friendly” and cannot believe how lucky they are since moving into the are and found such an “excellent practice” – April 2022

Patient wished to pass on his thanks to all at the surgery, he is “Amazed” by the surgery and how excellent the service is. A special thanks to one of the doctors as “with his support he was able to make a speech at his daughter’s wedding” – March 2022

Patient expressed she was “very grateful to all staff” and that “the practice has done a wonderful job through COVID” – March 2022

“A very heartfelt thank you to all for all the love, care and compassion gifted to my lovely parents, prior to their recent passing. I don’t think we have ever had an issue getting them the help that they needed which is exceptional. Total respect to you all” – February 2022

Patient passed on her thanks to everyone who helped her this week – February 2022

Patient expressed her thanks “for the wonderful treatment that she, her husband and her mother have received from everyone in the practice in recent weeks” – January 2022

“Would just like to say I wasn’t looking forward to not being able to see a Dr face to Face (I very rarely need to see a doctor) but I was very impressed with my pre-arranged telephone consultation today. The doctor was very thorough and reassuring and arranged to touch base again with me at the end of the month. Thanks very much” – January 2022

Patient passed on that she “Couldn’t have been looked after any better yesterday by all the contacts that she had at the surgery” – January 2022

Patient wanted to pass on that she “always receives fabulous service from everyone at the surgery” – January 2022