How to Request an Appointment

You can request an appointment in the following ways:

Automated Arrivals – Not Currently Available due to Covid-19

Automated arrivals allows patients to book themselves in for pre-booked timed clinic appointments via a computer screen located in reception, saving some timely queues at the desk. A step by step guide is available on the touch screen – it is very easy to use.

Please do try out automated arrivals when you visit the Medical Centre in Hay or Talgarth for your next appointment.

Please note that patients booking emergency appointments, which work via a ‘sit and wait service’, will need to book in via reception as normal.

Cancelling an Appointment

If you are unable to attend or no longer require an appointment, please let us know so we can offer the appointment to someone else.

To cancel, you can:

Telephone Triage System – ‘Total Triage’

In response to increasing waiting times to see a GP, Haygarth surgeries introduced a clinical telephone triage system to ensure we manage the increased clinical workload. This will ensure each patient always sees the most appropriate clinician within an appropriate period of time.

When contacting the surgery using any of the above methods to request an appointment, the below will happen:

The reception team will take your contact details and add your details to the total triage list.

A member of the clinical team will telephone you back later that day, or even the next day if this is more convenient for you.

A member of the clinical team will then assess your symptoms/concerns and offer you an appointment with a GP or another healthcare professional that most suits your needs.

In some cases the clinical team may be able to address your concerns over the phone which will avoid an unnecessary trip to the surgery.

This is an extension to the triage system which is in place for on the day GP appointment requests.