News (June 2018)
Byw Nawr / Dying Matters National Awareness Week

Talgarth Medical Centre, May 2018

2-Way Text Messaging Service now available at Haygarth Doctors

If you have provided the practice with your mobile number then we may contact you via our Text Messaging Service.

The practice currently sends text messages to patients to invite them to contact the surgery to make an appointment to review their chronic disease. We also use the text messaging service to notify patients of health campaigns, such as flu clinics etc.

We have now expanded the Text Messaging Service to include appointment reminders for patients who have an appointment at the practice with either a GP, Practice Nurse or Health Care Assistant.

If you have a mobile telephone number recorded on your contact details and you have made an appointment to see a clinician at the practice then you will receive an appointment reminder via text, (provided you have not opted out). If you wish to cancel the appointment you can text back ‘cancel appointment’ up to 48 hours after receiving the reminder message (up to 2 hours before the appointment).

If you would be happy to receive a text message reminder about your booked appointment at the practice, please check with reception that the details we hold for you are up to date. However if you do not wish to receive text message reminder, please inform reception.

We do occasionally encounter problems trying to contact patients regarding health matters because the address or telephone number we have on record is out of date.

Please let us know promptly if any of your personal details change.

Haygarth Pulse

Click here to download the latest edition of 'Haygarth Pulse'.

We hope that 'Haygarth Pulse' will strengthen relationships with our patients and enhance our method of updating you with changes within the practice, plus hints and tips to support you in looking after your own health.

The newsletter is produced quarterly. Copies are available in the Waiting Room in Hay and Talgarth Medical Centres as well as downloadable from this website.

New Clinical Staff

Welcome to ...

Nurse Rowenna Williams RGN. NMP.

Veterans Health

The Armed Forces are recognised as being an integral part of our society. Wales as a whole provides about 10% of the Armed Forces population in the UK. In recognition of the great service that our Armed Forces personally have provided and continue to provide to their country the Welsh Government has put in place a number of measures to ensure that Veterans and those currently serving are not disadvantaged due to their time in the Forces.

The definition of a ‘Veteran’ being used is ‘someone who has served for at least one day in HM Armed forces, whether as a Regular or a Reservist’.

Haygarth Doctors are pleased to announce that we now have a Veterans Champion – Steph Bufton.

We plan to set up a Veterans Health page on our website in due course – more information to follow. In the meantime, please click here for Veterans NHS Wales.

2018 Flu Campaign

Flu vaccination appointments will be available to book in September.

Click here for information about the flu, who needs a flu jab and clinic dates.

Blood Tests for Hospital Consultant

If you are asked to have a blood test by a Hospital Consultant or following a hospital clinic appointment, please note the following :-

Please refer to the blood request form handed to you by the hospital.

We would also ask you to note that the results of these blood tests go to your consultant and do not come back to the surgery.

Important Update! (February 2017)

Changes to GP Access / Appointments in Hay and Talgarth Medical Centres.

In response to increasing waiting times to see a GP, Haygarth surgeries are trialling a new nurse telephone triage system to ensure we manage the increased clinical workload and ensure each patient ALWAYS sees the most appropriate clinician within an appropriate period of time.

This will be an extension to the current triage system which has been in place for on the day GP appointment requests but will now extend to ALL requests for a GP appointment even routine GP appointments.

The system is managed by a qualified Nurse Clinician who will assess the most appropriate clinician to suit your needs, this could be:

If you attend in person at the surgery before telephoning you will be asked to return home and await a telephone call for the initial clinical assessment unless you are too unwell to do so.

Feedback from the current triage system is very positive and there will be an opportunity for you to give feedback on the new system in the form of a patient questionnaire once the system is fully established.

Due to the introduction of Total Triage, making appointments via My Health On-line has been suspended. However, you will still be able to order your repeat prescriptions on-line and cancel appointments.

Please keep your eyes peeled over the next few weeks for updates on the way we work.

We would like to take this opportunity to thank you for your patience and co-operation during this transitional period.

Mind - Active Monitoring

Active Monitoring provides support to people who visit their GP with symptoms of common emotional health needs including stress, anxiety and depression.

The service aims to increase your wellbeing, self-esteem and confidence, and reduce your likelihood of needing to access further support relating to your emotional wellbeing.

Active Monitoring is now available at The Medical Centres in Hay-on-Wye and Talgarth.

Click here for an Active Monitoring leaflet.

Shingles Campaign

Click here for information about Shingles and who is eligible for a vaccination

Recording of Telephone Calls

Please note calls are recorded to enhance quality and training and will be used for staff education in telephone techniques. This will also be helpful to reinforce our zero tolerance policy and protect staff from verbal abuse.

Emergency Clinic and Telephone Triage

The emergency clinic is not a drop in service and patients are seen according to the urgency of their condition.

• The emergency clinic is for acute problems which occur 'on the day'. It is run by a doctor and nurse. Please contact the reception team as early as possible.
• We now have a telephone triage system in place and you may be put straight through to a clinician (doctor or nurse) to ensure that you are seen and treated in order of clinical need, and the most appropriate appointment is made.
• Patients should phone for guidance from the practice team prior to presenting at the clinic, because the location and running of the clinic is subject to variation by its very nature.
• There may well be a longer wait to be seen in this clinic due to the nature of illnesses being dealt with by the clinical team, or the doctor being called out on a home visit to a very sick patient.
• We endeavour to keep you informed regarding delays via the patient call system.

Annual Review "Birthday" Clinics

• Asthma/COPD
• Coronary Heart Disease
• Diabetes
• Hypertension

We are embarking on the 'new year' for your annual review appointment if you have been diagnosed with one or more of the above conditions.

We are changing the way we call you in for your review. This year, we will write to you around the month of your birthday inviting you to make an appointment for your annual review. This may mean that you receive a letter even though you have recently had a review appointment.

The letter will give you specific instructions relating to your condition(s) and advising you what to tell the receptionist when you are booking your appointment. If you have more than one of the listed conditions you should inform the receptionist at the time of booking - we hope to complete your review in one appointment, however, please note, this may not always be possible depending on your review requirements.

We hope that you will accept the invitation to attend for your annual review, however if you feel you wish to decline the invitation, please complete and return the slip at the foot of the letter. This will opt you out of review appointments for one year only.
You may like to make a note in your diary that we will be commencing flu vaccinations in October, bookable from mid September.

There will still be 'opportunistic access' to the clinical team for annual reviews.
If you visit Hay or Talgarth surgery and have not arranged your annual review appointment, our staff may invite you to stay to be seen for your annual review when you will be seen by a health care assistant and/or nurse or doctor.

Access to General Practice Appointments

Please click here to read Dr Pete Howard's article.

Acceptable Behaviour

Sadly there has been an increased level of rudeness and verbal abuse towards our staff recently. In order to protect our staff and to provide a safer environment for patients and staff we will be asking anyone who causes such aggression to discuss their behaviour with the practice.

In cases where the staff feel a patient is abusive, threatening or violent, the patient will be reported to Management who will contact the Police and obtain a crime reference number which will be kept on record.

Please note we now record all telephone conversations for staff training, for triage management purposes and to protect staff from verbal abuse.

Do you need to update your contact details?

If yes, please click here to download a Contact Update Form then print, complete and return to either Hay or Talgarth Medical Centre.

Opening Hours

Hay-on-Wye Medical Centre

Monday to Friday 8.30am to 6.30pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Monday and Tuesday closed between 1pm and 2pm

Talgarth Medical Centre

Monday to Friday 8.00am to 6.00pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Wednesday, Thursday and Friday closed between 1pm and 2pm

Telephone Lines

The Medical Centre telephone lines are manned by practice staff from 8.30 am to 6 pm Monday to Friday. Please note, outside of these times - evenings, weekends and on Bank Holidays - calls are diverted to ShropDoc, the out-of-hours service

Dispensary Opening Hours

Monday to Friday 9am to 1pm, 2pm to 5.15pm
Saturday Closed
Sunday Closed
Bank Holidays Closed

Routine prescriptions can be collected during normal surgery opening hours.

Prescriptions for controlled drugs or refrigerated drugs such as ointments, insulin or eye drops etc must be collected during the Dispensary opening hours as stated above. Back to Top