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The
Primary Care Team aims to provide quality health services which
meet the patients' requirements. Patients have a right to - |
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| 1) |
Prompt and courteous treatment at their appointed time,
unless delays are caused by medical emergencies. |
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| 2) |
Absolute
confidentiality at all times. |
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| 3) |
Information
concerning their health, illness and treatment.
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| 4) |
Access
to their medical records within the limits of the law. |
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| 5) |
Information
about maintenance of good health, avoidance of illness
and self-treatment for minor ailments. |
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| 6)
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Sympathetic
and impartial investigation of legitimate complaints. |
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To
help us in our aims, please - |
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| 1) |
Do not be late for your appointment – please phone us if you are unable to get to the surgery for the allotted time |
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| 2) |
Do not ask for more than one
person to be seen during an appointment, but ask for a
double appointment instead. |
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| 3) |
Come to the surgery if at all
possible - we cover a large area and five or six people
can be seen in the time it may take to do one home visit. |
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| 4) |
If you no longer require an appointment or do not wish to keep a clinic appointment sent to you by letter please contact the surgery to cancel. |
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